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FAQ

How do I know which sizing to choose?

Knowing your size when ordering online is important so we've created a simple size chart a-ma-jigger that will give you a general idea.  Further to your general idea under the FIT+FABRIC line in each products description you will find more info for if you are between sizes if you should size up or down for that particular piece.

Can I change my order?

We start working on your order as soon as its placed, so we are unable to make any changes or modifications to an order after is has been placed and confirmed.

Where is my order being shipped from?

Your shipment is lovingly packaged and shipped from our office in Kelowna BC.

When will my order get here? 

 

Orders are generally shipped one business day after your order is placed, excluding weekends and holidays.

 

What is your return policy?

We get it...  Sometimes things just don't work out.  We gladly accept returns of unworn, unwashed, undamaged or defective merchandise purchased on our site for a full store credit within 15 days of your original purchase.  Any reduced price items or products marked as ''SALE'' or "FINAL SALE'' cannot be returned. 

How do I return or exchange my order?

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable service.  If you send a return without tracking and we don't receive the item we will not issue a credit.

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase.  This will ensure that your exchange item is in stock.  

You are then welcome to return your original order including a note that the return is an exchange.  Once your return is received and inspected a refund will be issued to your original form of payment.

The item I want is sold out - are you going to restock it? 

 

Most of our products are seasonal to a specific collection and therefore are limited time offerings.   For each collection the

individual pieces are bought in small quantities and while sometimes it is possible an item will be restocked, it is most likely that it wont so if you see something you love we recommend jumping on it.  In the event you do miss out on something that you have to have send us an email at hola@asanaoutfitters.com and we will let you know if its coming back.

 

What is the meaning of life?

To live it.