We get it... Sometimes things just don't work out. We gladly accept returns of unworn, unwashed, undamaged or defective merchandise purchased on our site for a full store credit within 15 days of your original purchase. Any reduced price items or products marked as ''SALE'' or "FINAL SALE'' cannot be returned.
Orders may be returned using any method of your choice, at your expense. We recommend using a trackable service. If you send a return without tracking and we don't receive the item we will not issue a credit.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock.
You are then welcome to return your original order including a note that the return is an exchange. Once your return is received and inspected a refund will be issued to your original form of payment.
Please address all return packages as follows:
Asana Outfitters RETURNS
372 Patterson Avenue
Kelowna BC Canada